Shipping policy

SHIPPING POLICY

Last Updated: May 2026

PROCESSING TIME

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

DELIVERY TIMEFRAMES

• Standard Shipping (Australia-wide): 5–12 business days

• Express Shipping (where available): 3–6 business days

• International Orders: 10–20 business days

Note: Delivery times are estimates and may vary due to carrier delays, public holidays, or circumstances beyond our control.

SHIPPING COSTS

• Free standard shipping on all Australian orders

• Express and international shipping rates calculated at checkout

TRACKING

All orders are shipped with tracking. You will receive a tracking number by email once your order has been dispatched. You can track your parcel via the carrier's website.

LOST OR DELAYED PARCELS

If your order has not arrived within the estimated timeframe:

1. Check your tracking link for updates

2. Contact your local post office or delivery carrier

3. If still unresolved, email us at support@goldenwatt.store with your order number

We will investigate and assist you in resolving any delivery issues.

INCORRECT ADDRESS

Please ensure your delivery address is correct at checkout. GoldenWatt is not responsible for parcels delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@goldenwatt.store — we will do our best to update it before dispatch.

CONTACT

Email: support@goldenwatt.store

Website: www.goldenwatt.store